25 Transformations in 25 Years: Making the US Chamber of Commerce's Travel Program Best in Class

In September 1997, a new regime had taken over the United States Chamber of Commerce (USCOC) and they retained MacNair Travel Management to consolidate its travel program and develop and implement a state-of-the-art travel management system. Through extensive data evaluation from diverse sources, MacNair...

25 Transformations in 25 Years: Service Excellence Fit for a King

One of the most unique projects we worked on in recent years came to us through our partnership within the American Express Rep Network.  A fellow Rep Agency, Kanoo, based in the Middle East won a large contract requiring them to provide local services and support in London and Washington, DC,...

What is Open Booking?

What is open booking you may ask? It's a term currently used to address the fact that not every traveler is booking every piece of every trip through the company’s travel procurement system. There have always been legitimate reasons for booking outside a travel procurement system (booking the conference...

25 Tranformations in 25 Years: A Presidential Campaign Requires a Fast Moving Travel Procurement System Built from Scratch

Presidential campaigns are among the most demanding travel accounts on the planet. Without fail you can absolutely bank on last minute changes becoming a way of life, a campaign staff constantly in flux, the operation running around the clock, no history to plan and negotiate with, and the volumes...