A Travel Management Company and Travel Agency are NOT the same thing. Clarifying can help your T&E procurement system

At times the challenge with introducing a new travel procurement program is that your staff can think that you have just hired a travel agency to help them with travel. First of all, many don’t think they need help booking their trip. Secondly, they have no idea what a Travel Management Company does...

Travel Management Companies are Not Dead, In Fact They're Thriving

In a recent article by by Marilee Crocker titled Govt. Looks to Travel Agents for Lessons in Resilience , Marilee points out that the government has taken notice of the fact that in the travel agency industry, pointing out, “At the U.S. Bureau of Labor Statistics, economists who study productivity...

What is the Real Problem Regarding Rogue Behavior?

In a recent PhoCusWright survey it stated that 55% of travel is not being managed by a TMC (Travel Management Company). My experience in the marketplace has been that the real reason behind this high percentage is that no one is out there touting the benefits of a managed travel system for the company...

First Class Service to Third World Charm

As many of you know, I left on March 30 for Kathmandu to take the trek up to Mt. Everest Base Camp with my longtime friend and customer John Carney. Flying well makes a big difference. I left the US yesterday on a business class ticket with Etihad Airways and was very well taken care of. Business...