Do We Deliver Freedom to Our Customers or a Capability or Both?

I was asked recently by a friend of mine, who also happens to be business consultant, if ours is a freedom sale or a capability sale. A freedom sale allows the customer to gain freedom from the supplier by having them do something faster, better, and cheaper.  The capability sale brings...

How Do You Best Survey the Health and Effectiveness of Your Travel Program?

I would like to share that when surveying or measuring your travel program you should consider two best practices we have found to enhance this process. One, collect a net promoters score ("On a scale of 0-10, how likely would you be to recommend our travel program to a friend of colleague and why?")....

Sure, your T&E costs aren’t the Wolf of Wall Street’s but are you managing the threats to this 2nd largest controllable cost?

In the movie The Wolf of Wall Street, Leonardo DiCaprio and Jonah Hill throw hundred-dollar bills in the trash, charter planes, stay in luxury penthouses, and toss cash off a balcony. The movie follows the trajectory of DiCaprio's character, Jordan Belfort, a party-minded stockbroker who spent...

My iPhone was and will be even more my secret weapon on the road. How do you address communications and smartphone tools in your travel policy?

While on my trek to Everest base camp in Nepal my phone was my secret weapon. It was the single most important device that I had with me and I used it often. In thinking about this critical business travel tool, I wondered how companies should direct and advise their road warriors on the use of such...