I would like to share that when surveying or measuring your travel program you should consider two best practices we have found to enhance this process. One, collect a net promoters score ("On a scale of 0-10, how likely would you be to recommend our travel program to a friend of colleague and why?"). Asking this question gives you a score to work on, it is one question so your number of respondents will increase, and the why at the end of the question allows for comments about anything that is very important to consider (good or bad). Then number two, separate the results into two different groups. Those who manage travel (the line item such as finance, your travel manager…) and those who take trips (the road warriors). The scores will be different as both parties have different goals for different reasons. Consider the opinions of these different sources will develop a more effective and logical set of follow ups. I remember being in high school and I must say that our cafeteria had the best food I had ever eaten. I remember the German baker and the amazing lunch ladies that would pump out amazing food on a dime. They never got any kudos from the students because we were all forced to eat there every day. They did win awards from the school district for their quality and value. So the scores will be different for legitimate different reason that you need to evaluate. We too have begun assessing survey results in these two buckets.Learn about this and 13 other Key Performance Indicators to Determine the Health of your Travel Procurement Program at our webinar next week on May 29. Register for the webinar by clicking here.
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